Our company is based in Stavanger, Norway however, we offer worldwide service and ship to the majority of the world. Our online store is internationally accessible, although there are some countries we do not ship to due to certain limitations.
How do I check the status of my order?
A confirmation email containing your order# ID is automatically sent upon the successful completion of your order, usually within 24 hours. If you do not see this in your inbox, please check your spam folder or junk mail.
All orders are processed within 24 business hours and shipped within 3-5 business days. The successful delivery is usually completed within 7-18 business days from the date of your purchase. Delivery times will vary for every destination country.
Please allow up to 5-15 business days from the date they are shipped for your parcel to arrive for US & EU orders, for the Rest of World it might take 7-25 business days. In some very rare cases it can take 30+ business days from the date they are shipped. Customs may cause an additional delay in delivery in some countries which is beyond our control.
Will I pay for import duties or taxes?
The prices displayed are tax-free, but customs charges or import duties, if applicable, are not included. It is the receiver’s responsibility to settle these should your local customs deem it appropriate. Costs and rates for customs or duty charges can vary from country and region. For further details, please contact your local customs office.
Can I change the colour or size of what I just ordered?
Once your order has been submitted successfully, the order goes almost immediately to processing and is then prepared for shipping. After 24 hrs usually no changes can be made, but please do contact us as soon as possible to see if we still have time to make the desired changes for you.